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Help Center & Frequently Asked Questions

Everything you need to know to enjoy your trip to Brazil

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Documents & Border Crossing

ID requirements, passports, minor travel permits and immigration.

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Travelers & Customers (B2C)

Answers about meeting points, payments, vouchers, buses and excursions.

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Buses & Luggage

Luggage limits, seats, boarding locations and onboard amenities.

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Providers & Boat Captains

Guides for managing departures, capacity, addons and QR check-in.

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Payments, Deposits & Price Lock

How price lock works, transfers, installments, Pix and receipts.

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B2B & Commercial Partners

Resources, corporate partnerships and dedicated support for partner companies.

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Hotels & Accommodation

Check-in, Check-out, breakfast, distance to beach and amenities.

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Travel Agencies

Technical info, wholesale bookings and rates for travel agencies.

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Tours & Boat Trips

Pirate boat, scuba, weather policies, rain cancellations and vouchers.

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Freelancers & Promoters

On-destination sales guides, payment links and automated booking commissions.

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Travel Tips & Advice

Currency exchange in Brazil, safety, SIM cards and power plugs.

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Developers & API Integration

REST API technical docs, Bearer authentication and JSON availability.

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Most Popular Questions

What is the luggage allowance on the bus?
How to pay and exchange money in Brazil?
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Agencies as Official Collection Desks: Retaining 20% Margin with Zero Gateway Fees
Tourist Seats Module: Securing Break-Even for Charter Buses and Flights to Brazil
WhatsApp Operational Dispatch: Passenger Manifest at 8:00 AM on Crew Phones

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